TotalCommercial Terms of Service

Last Updated: October 6, 2026

These Terms of Service (the “Terms”) are a legal agreement between you and CT Core Vision LLC, a Florida limited liability company (“CT Core Vision,” “we,” “us,” or “our”).

CT Core Vision LLC owns and operates TotalCommercial.com and the TotalCommercial platform. Applications, accounts, property listings, search tools, organization features, subscriptions, and other products and services that link to these Terms are collectively referred to as “TotalCommercial” or the “Service.”

By creating an account, clicking a button or checking a box showing your acceptance, purchasing a service, or accessing or using the Service, you agree to these Terms. If you use the Service for a brokerage, employer, association, company, or other organization, you also confirm that you have authority to bind that organization. If you do not agree to these Terms or do not have the required authority, do not use the Service.

These Terms include important provisions concerning user-submitted property information, organization accounts, payment obligations, copyright responsibility, disclaimers, limits on liability, and the courts that will hear disputes.

1. Eligibility and Authority

You must be at least eighteen years old and legally capable of entering into a binding agreement to use the Service. If the law where you live requires a higher age for a binding agreement, you must meet that requirement.

You may use the Service in a professional capacity only if you hold all licenses, registrations, approvals, and authority required for your activities. TotalCommercial does not grant a real estate license, brokerage authority, agency relationship, or other professional credential.

If you use the Service for an organization, you represent that the organization is validly formed, that the information you provide about it is accurate, and that you are authorized to create or administer its account, accept these Terms, purchase services, submit listings, and take other actions on its behalf. We may request reasonable proof of identity or authority.

An individual who receives access through an organization is subject to the applicable Organization Agreement to the extent that agreement governs the individual’s access to or use of TotalCommercial.

2. Separate Agreements and Contract Priority

A brokerage, employer, association, company, organization, or other entity may enter into a separate written agreement, order form, or service agreement with CT Core Vision LLC (an “Organization Agreement”).

An Organization Agreement controls the relationship between CT Core Vision LLC and the contracting organization for the matters it covers. Those matters may include pricing, seats, subscriptions, listings, data access, services, billing, renewal, cancellation, refunds, account administration, content rights, and termination.

If an Organization Agreement conflicts with these Terms, the Organization Agreement controls for the subject of the conflict. These Terms continue to apply to matters the Organization Agreement does not address and to individual users of the Service unless the Organization Agreement states otherwise.

Product-specific terms or an accepted order form control for the product or transaction they expressly cover. The TotalCommercial Refund, Cancellation and Billing Policy controls questions concerning cancellation, recurring billing, and refunds unless an Organization Agreement or product-specific terms provide otherwise. The TotalCommercial Privacy Policy governs how we handle Personal Information.

3. Accounts and Account Security

You must provide accurate, current, and complete account information and keep it updated. You may not create an account using false information, impersonate another person or organization, or conceal an affiliation that is material to your use of the Service.

Each login is for the authorized account user. You may not share passwords or authentication credentials. Use organization invitations, seat assignments, or assistant-access features when another person needs authorized access.

You are responsible for activity performed through your account to the extent permitted by law, including activity by people you authorize. You must use reasonable security measures, keep recovery information current, and notify us promptly at [email protected] if you suspect unauthorized access, credential theft, or another security issue. We may require a password reset, identity check, or other protective step.

You may not sell, rent, sublicense, or transfer an account without our written approval. A change in employment, brokerage affiliation, or organization membership does not automatically transfer ownership or control of an individual account.

We may migrate legacy accounts, listings, organization information, and subscription records to a new version of TotalCommercial. Migration does not, by itself, transfer ownership of content, create a new recurring-payment authorization, or shorten a prepaid service period. We may require an existing user to verify an email address, reset credentials, complete onboarding, or accept current terms before continuing to use a migrated account.

4. Organization Accounts and Seats

TotalCommercial may allow personal accounts, organization accounts, and accounts associated with both. An organization account may include one or more administrators, members, seats, assistants, listings, subscriptions, or shared resources.

An organization administrator may invite or remove users, assign roles and seats, manage billing, and manage organization-controlled content and settings within the permissions made available through TotalCommercial and the applicable Organization Agreement. The organization is responsible for choosing its administrators and for their actions.

Users who accept an organization invitation acknowledge that authorized administrators may be able to view or manage information, listings, activity, or settings associated with the organization account. Administrators may end a user’s access to an organization account. Ending organization access does not necessarily delete the user’s personal account or content that the organization does not own or control.

The purchase or assignment of a seat gives the assigned user access only to the features included with that seat. A seat may not be shared by multiple people unless the applicable plan expressly allows it. Adding or removing seats may change current or future charges as described at the time of the change and in the Refund, Cancellation and Billing Policy.

An organization’s internal dispute about administrators, employees, contractors, members, listings, or account control is primarily a matter between the organization and the affected users. We may temporarily restrict access or changes while we review a credible dispute. We may require corporate records, written authorization, identification, or other reasonable evidence before changing control of an account.

5. Assistants and Delegated Access

TotalCommercial may allow an account holder to invite an assistant or another authorized person to perform specified tasks. Delegated access must be created through the features we provide and may not be created by sharing the account holder’s password.

The account holder is responsible for selecting the assistant, choosing the permissions granted, reviewing the assistant’s activity, and ending access when it is no longer needed. An assistant may act only within the authority given by the account holder and may not use delegated access for another purpose.

Actions taken through delegated access may be treated as actions of the account holder or organization that granted access. Nothing in the assistant feature creates an employment, agency, partnership, or fiduciary relationship between CT Core Vision LLC and the account holder, assistant, or organization.

6. What TotalCommercial Provides

Through TotalCommercial, we provide technology for publishing, searching, organizing, and communicating about commercial real estate listings and related information. The Service may also include account-management tools, organization tools, subscriptions, data features, advertising products, lead or inquiry tools, and other digital services.

CT Core Vision LLC is not a real estate brokerage and does not represent a buyer, seller, landlord, tenant, broker, agent, lender, investor, or other participant in a property transaction. We do not negotiate transactions, prepare transaction documents, hold deposits, conduct inspections, provide title services, or make decisions for any party.

Using TotalCommercial does not create a brokerage, agency, fiduciary, advisory, employment, partnership, joint venture, or franchise relationship with CT Core Vision LLC. Any relationship between users, brokers, property owners, tenants, service providers, associations, or other third parties is separate from CT Core Vision LLC.

TotalCommercial is an information and marketing service. It is not a substitute for independent investigation or advice from qualified real estate, legal, tax, financial, environmental, engineering, appraisal, title, insurance, or other professionals.

7. Property Listings and Other Property Information

Property listings and related information may be submitted by users, organizations, property owners, brokers, agents, data providers, or other third parties. This information may include availability, asking prices, rents, square footage, acreage, zoning, permitted uses, financial information, photographs, floor plans, maps, environmental information, tenant information, and other property details.

We do not independently verify every listing or every person who submits one. We do not guarantee that a listing is accurate, complete, current, available, lawfully offered, or suitable for a particular purpose. A listing may be changed, withdrawn, sold, leased, or otherwise become unavailable without notice.

Users must independently verify information that matters to a decision or transaction. This includes ownership, listing authority, legal descriptions, measurements, condition, title, liens, zoning, permitted use, environmental matters, utilities, access, financial performance, taxes, insurance, code compliance, and the availability and terms of a property.

Maps, boundaries, measurements, renderings, floor plans, photographs, financial projections, and similar materials may be approximate or illustrative. They should not be relied on as surveys, appraisals, inspections, engineering reports, title evidence, legal descriptions, or promises of future performance.

We do not guarantee property views, inquiries, leads, responses, offers, transactions, sales, leases, revenue, or any other business result.

8. Your Responsibilities for Listings and Uploaded Materials

You may submit, publish, edit, or manage a listing only when you have the legal right and professional authority to do so. You are responsible for obtaining required owner approvals, brokerage approvals, licenses, consents, releases, and permissions before submitting a listing or related material.

You must keep listing information materially accurate and reasonably current. You must update or remove a listing when your authority ends, the property is no longer available, or a material fact shown in the listing changes. You may not post a false, misleading, duplicate, bait, expired, or unauthorized listing.

You are responsible for the statements you make about a property and for complying with advertising, licensing, disclosure, fair housing, anti-discrimination, privacy, intellectual property, and other laws that apply to the listing or your professional activity. Content may not state or imply an unlawful preference, limitation, or discrimination.

You must not publish confidential information, Personal Information, financial records, access credentials, security details, or other information that you do not have a lawful reason and permission to disclose. Contact information should be used only for legitimate communications connected to the Service.

If you submit information or material obtained from another source, you remain responsible for confirming that you may lawfully submit it and authorize us to use it as described in these Terms.

Each time you upload or submit a photograph, video, rendering, floor plan, brochure, document, logo, or other material, you represent and warrant that:

• You created the material, own the necessary rights, or have written authorization from the applicable owner or rights holder;
• You have permission to publish and distribute the material through TotalCommercial and any authorized distribution channels;
• The material was not copied, scraped, captured, or downloaded from another listing service, database, brokerage, photographer, website, or source without authorization;
• The material does not infringe another party’s copyright, trademark, privacy, publicity, contractual, or other rights;
• Any person whose likeness or Personal Information appears in the material has provided any permission required by law.

You may not upload material bearing another company’s watermark, copyright notice, logo, branding, source identifier, or proprietary marking unless you have written authorization covering that use.

Removing, cropping, obscuring, editing, or altering a watermark, copyright notice, logo, metadata, or source identifier does not create ownership or permission to use the material.

You must maintain reasonable records showing your right to use uploaded material and provide supporting information when we reasonably request it. Failure to provide reasonable proof may result in removal or restriction of the material or suspension of the associated account.

9. User Content

“User Content” means listings, photographs, videos, floor plans, documents, text, reviews, messages, profile information, logos, data, and other material that you or someone acting for you submits, uploads, publishes, transmits, or otherwise provides through TotalCommercial.

You retain any ownership rights you have in your User Content. These Terms do not transfer ownership of your User Content to CT Core Vision LLC or make TotalCommercial the owner of that content.

You grant CT Core Vision LLC a worldwide, nonexclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, format, adapt for technical display, transmit, and otherwise use your User Content as reasonably necessary to operate, secure, maintain, promote, and improve TotalCommercial; fulfill your instructions; and maintain business and legal records.

For User Content that you make public or direct us to distribute, this license also permits us to publish, publicly display, distribute, index, and market that content and the applicable listing or account through TotalCommercial and the channels you authorize.

This license begins when you provide the User Content. It continues while the content is available through the Service and for a reasonable period afterward for backups, archives, fraud prevention, dispute resolution, legal compliance, and ordinary system operations.

Public listing content may remain in search-engine caches, third-party copies, transaction records, or historical property records after it is removed from active display. We do not control copies made by third parties before removal.

You represent that you own the User Content or have all rights needed to provide it and grant this license. You also represent that our permitted use of the User Content will not violate another person’s contract, copyright, trademark, privacy, publicity, confidentiality, or other rights.

You are responsible for keeping your own copies of User Content. TotalCommercial is not a permanent archive, records-management system, or backup service unless a separate written agreement expressly says otherwise.

10. Organization Rights and Content Control

Connecting an individual account to an organization account does not, by itself, transfer ownership of the individual’s User Content to the organization. An administrator role also does not, by itself, establish ownership of every listing or item associated with the organization.

An organization may manage or direct the removal of content when an Organization Agreement, account permission, written authorization, employment or brokerage relationship, ownership right, or applicable law gives it that authority.

An organization does not have a general right to require removal of content independently submitted and controlled by a user merely because the user’s membership, employment, or affiliation has ended.

If users or organizations make competing claims to an account or content, we may request evidence, preserve records, limit changes, place a notice on the content, or temporarily remove it while the dispute is reviewed.

We may act on a court order, valid legal demand, documented ownership right, clear contractual right, or other evidence we reasonably consider reliable. We are not required to decide private ownership, employment, brokerage, or contract disputes.

An Organization Agreement may provide different rules concerning listing ownership, administration, transfer, retention, or removal. Where it does, that agreement controls.

11. Public Content and Distribution

Listings, professional profiles, organization pages, and other content marked or treated as public may be visible without an account. Public content may be indexed by search engines, displayed in search results, shared by users, and distributed through authorized feeds, integrations, marketing channels, or syndication arrangements.

You should not submit content as public if you do not want it publicly available. Privacy or access settings do not guarantee that a person who was previously able to view content has not retained a copy.

We may format, resize, compress, crop, transcode, or make other technical changes needed to display User Content. We may also correct obvious formatting errors, standardize data fields, combine duplicate records, and label content as active, pending, sold, leased, expired, historical, unverified, or otherwise appropriate.

We will not intentionally change the substantive meaning of a listing when making technical or administrative changes.

12. Acceptable Use

You may use TotalCommercial only for lawful purposes and in accordance with these Terms. You may not:

• Submit false, fraudulent, misleading, defamatory, discriminatory, obscene, harassing, or unlawful content;
• Post a property or other content without the rights and authority required to do so;
• Upload material copied from another listing service, database, brokerage, photographer, website, or source without authorization;
• Remove or obscure a watermark, copyright notice, logo, branding, metadata, or source identifier for the purpose of concealing the source or ownership of material;
• Impersonate another person or organization, misstate an affiliation, or obtain access through deception;
• Infringe or misuse intellectual property, privacy, publicity, confidentiality, contractual, or other rights;
• Collect or use Personal Information for harassment, unlawful discrimination, unsolicited bulk communications, or another unauthorized purpose;
• Scrape, crawl, harvest, copy, download, monitor, or extract the Service or its content by automated means except through a feature, feed, application programming interface, written permission, or search-engine access that we expressly authorize;
• Build, populate, verify, or enhance a competing listing service, directory, database, advertising product, machine-learning model, or artificial-intelligence system using the Service or its content without our written permission;
• Reproduce, sell, sublicense, distribute, frame, mirror, or commercially exploit the Service or its content except as these Terms or a separate written agreement allow;
• Reverse engineer, decompile, disassemble, probe, scan, test, or attempt to discover source code, security controls, vulnerabilities, or nonpublic systems, except to the limited extent the law does not allow this restriction;
• Bypass access controls, rate limits, paywalls, account limits, seat limits, or technical restrictions;
• Interfere with the Service, introduce malware, overload infrastructure, conduct a denial-of-service attack, or use the Service in a way that creates an unreasonable security or operational risk;
• Manipulate search results, rankings, analytics, reviews, inquiries, or engagement through deceptive or automated activity;
• Use another person’s account or credentials without authorization;
• Remove proprietary notices or misrepresent the source of content;
• Encourage, assist, or enable another person to do any of these things.

Reasonable public search-engine indexing that follows our technical instructions is not prohibited. Security research requires our prior written authorization unless applicable law clearly provides otherwise.

13. Communications and Leads

TotalCommercial may allow users to send inquiries, receive leads, display contact information, or communicate with other users. Through the Service, we may route, store, filter, or deliver those communications, but we do not guarantee delivery, identity, authenticity, response time, or outcome.

You are responsible for your communications and for complying with laws that govern email, telephone calls, text messages, advertising, telemarketing, privacy, and consent. Access to contact information or receipt of an inquiry does not, by itself, give unrestricted consent to send marketing communications. You must honor opt-outs, do-not-contact requests, and other applicable restrictions.

You may use inquiry and lead information only for the legitimate purpose for which it was provided and as allowed by the Privacy Policy and applicable law. You may not sell, disclose, or repurpose Personal Information unless you have a lawful basis and any required consent.

Users should exercise judgment before sharing information, meeting another person, visiting property, transferring money, signing a contract, or entering a transaction. We are not responsible for the conduct of users or third parties.

14. Paid Services

TotalCommercial may offer subscriptions, seat-based access, one-time purchases, add-ons, advertising products, data products, upgrades, and other services for a fee (collectively, “Paid Services”).

The price, billing period, quantity, included features, renewal terms, and other material purchase terms will be presented at or before purchase.

By purchasing a Paid Service from CT Core Vision LLC through TotalCommercial, you agree to pay the charges and applicable taxes disclosed for that purchase. If a purchase renews automatically, you authorize the initial charge and later renewal charges until cancellation, subject to the disclosures and rights in the Refund, Cancellation and Billing Policy.

Seat quantities, usage, upgrades, downgrades, add-ons, or other choices may affect the amount charged. Any immediate, prorated, or future billing effect will be disclosed before you confirm the change.

We may change plans, features, and prices prospectively. A change will not alter the price of a period or one-time purchase that has already been paid for. We will provide notice and obtain additional consent when required by law.

If an Organization Agreement applies, its payment, billing, renewal, cancellation, and refund terms control for the organization.

15. Payment Providers

We use third-party payment providers, including Stripe.

For transactions processed through Stripe, Stripe provides payment-processing services in connection with payments made to CT Core Vision LLC for TotalCommercial Paid Services. CT Core Vision LLC remains the provider of the applicable Paid Service.

The name shown on a payment statement may reflect TotalCommercial, CT Core Vision LLC, or another disclosed payment provider.

You must provide accurate billing information and maintain a valid payment method for an active recurring Paid Service.

If an authorized payment fails, we or the applicable payment provider may make reasonable additional attempts to process it. We may suspend access to a Paid Service if an amount properly due remains unpaid. You remain responsible for valid charges and reasonable costs of collection to the extent permitted by law.

You must contact us promptly if you believe a charge is incorrect or unauthorized. Initiating a chargeback does not cancel a subscription. Fraudulent or abusive chargebacks may result in account restrictions, but nothing in these Terms limits a lawful billing-dispute or chargeback right.

16. Cancellation and Refunds

The TotalCommercial Refund, Cancellation and Billing Policy is incorporated into these Terms. It explains automatic renewal, cancellation methods, the seven-day refund period for eligible subscription payments, conditions for one-time purchases, seat changes, billing errors, failed payments, and related procedures.

Cancelling a subscription stops future renewal charges but does not automatically create a refund for a payment already processed.

Removing a listing, removing a seat, marking a property sold or leased, deleting content, changing companies, or ceasing to use TotalCommercial does not, by itself, cancel a subscription.

If we suspend or terminate access because of a material violation of these Terms, amounts already paid are refundable only if the Refund, Cancellation and Billing Policy, an Organization Agreement, product-specific terms, or applicable law requires a refund.

17. Free Services, Trials, and Beta Features

We may offer free accounts, free features, promotional trials, previews, pilot programs, or beta features. Additional terms may apply and will be disclosed when offered.

A trial that converts to a Paid Service will disclose the price, billing frequency, conversion date or event, renewal terms, and cancellation method before enrollment. Participation in a free service does not, by itself, authorize a charge.

Preview, pilot, and beta features may be incomplete, change without notice, contain errors, or become unavailable. Do not rely on them for critical records or business operations. Unless we state otherwise, beta features are provided without a service-level commitment and may be discontinued at any time.

18. Third-Party Services and Content

TotalCommercial may contain links to, integrate with, or display content from payment providers, mapping services, data providers, analytics providers, social networks, property websites, advertisers, and other third parties. Third-party products and services are governed by their own terms and privacy practices.

We do not control or endorse every third-party site, product, service, statement, listing, or advertisement. We are not responsible for a third party’s availability, security, accuracy, conduct, or performance. Your dealings with third parties are between you and the third party.

If you authorize an integration or direct us to send content to a third party, you authorize us to provide the information reasonably needed to perform that request. You are responsible for confirming that you have the right to provide the information and that the third party’s terms are acceptable to you.

19. Privacy and Personal Information

The TotalCommercial Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information. By using the Service, you acknowledge the practices described in that policy.

If you provide Personal Information about another person, you represent that you have a lawful basis to do so and have provided any notice or obtained any consent required by law. You may not upload sensitive Personal Information that TotalCommercial does not request or need.

You are responsible for configuring account permissions and deciding what information to make public. Organization administrators are responsible for using Personal Information available through an organization account only for authorized and lawful purposes.

20. Electronic Communications and Records

You agree that we may provide agreements, disclosures, receipts, notices, renewal information, account messages, and other records electronically through TotalCommercial or at the email address associated with your account, unless applicable law requires another method.

You must keep your email address current and check account notices. A marketing opt-out does not prevent us from sending transactional, security, billing, legal, or service messages necessary for your account or a transaction.

You may retain these Terms and other electronic records by printing or saving them. If you cannot access or retain an electronic record, contact [email protected] before completing the affected transaction.

Electronic acceptance, signatures, records, and transactions may be used to the extent permitted by applicable law.

We may retain records showing the terms presented and actions taken through an account, including upload certifications, file hashes, timestamps, listing identifiers, content-review results, licenses or permissions submitted by users, copyright notices and counter-notices, communications, and enforcement actions.

21. TotalCommercial Ownership and License

TotalCommercial, including its software, design, interfaces, search tools, databases, organization, compilation, branding, logos, and content supplied by us, is owned by or licensed to CT Core Vision LLC and is protected by intellectual property and other laws. User Content remains subject to Section 9.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, nonsublicensable, and revocable right to access and use TotalCommercial for its intended purpose during the period you are authorized to use it.

This right does not give you ownership of TotalCommercial or any TotalCommercial intellectual property.

No right is granted by implication. Any use of the TotalCommercial name, logo, data, software, or other proprietary material outside the normal use of the Service requires our prior written permission unless the law clearly permits the use.

22. Feedback and Reviews

If you voluntarily send us an idea, suggestion, correction, or other feedback about improving TotalCommercial, you grant us a perpetual, worldwide, nonexclusive, royalty-free right to use and incorporate that feedback without compensation or an obligation to implement it.

This provision does not transfer ownership of a public review or restrict your right to give an honest assessment of TotalCommercial or its services.

We may display reviews or testimonials only as permitted by the person who provided them and applicable law. We may remove content that violates these Terms, but we will not remove a review merely because it expresses an honest negative opinion.

23. Copyright Complaints and Repeat Infringers

If you believe content available through TotalCommercial infringes your copyright, send a written notice to the copyright contact listed below. A notice should include:

• Your physical or electronic signature, or the signature of a person authorized to act for the copyright owner;
• Identification of the copyrighted work claimed to be infringed, or a representative list if the notice covers multiple works;
• Identification of the material claimed to be infringing and enough information for us to locate it;
• Your name, mailing address, telephone number, and email address;
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for the owner.

Send notices to:

We may remove or disable access to material in response to a valid notice and may notify the person who submitted the material. We may provide the notice, including the complainant’s contact information, to the uploader or another affected party when reasonably necessary to process the complaint.

A person who believes material was removed by mistake or misidentification may send a counter-notice that includes:

• The person’s physical or electronic signature;
• Identification of the material removed or disabled and where it appeared before removal;
• A statement under penalty of perjury that the person has a good-faith belief the material was removed or disabled because of mistake or misidentification;
• The person’s name, address, and telephone number;
• Consent to the jurisdiction of the United States federal district court for the judicial district where the address is located or, if the address is outside the United States, a judicial district where CT Core Vision LLC may be found;
• Acceptance of service of process from the person who submitted the original notice or that person’s agent.

We may provide the counter-notice, including the sender’s contact information, to the original complaining party and may restore the material when legally permitted.

Knowingly making a material misrepresentation in a copyright notice or counter-notice may result in liability. We may terminate accounts of repeat infringers in appropriate circumstances.

24. Content Review, Moderation, and Enforcement

We are not required to review every account, listing, message, image, document, or other item of User Content before it appears through TotalCommercial.

We may use manual and automated methods to identify:

• Suspected copyright or trademark infringement;
• Watermarks, copyright notices, logos, branding, and source identifiers;
• Duplicate or substantially similar images and documents;
• Image matches or similarities with material available from other sources;
• Metadata or file information suggesting an external source;
• Fraud, spam, malware, abuse, impersonation, and unauthorized listings;
• Security threats, policy violations, and technical problems.

These methods may produce incomplete or incorrect results. Our use of content-review tools does not guarantee that unauthorized, infringing, altered, or watermarked material will be detected before or after publication.

We may investigate suspected violations and may reject, quarantine, restrict, label, limit, remove, or disable access to content that we reasonably believe violates these Terms, a separate agreement, another person’s rights, or applicable law.

We may ask the uploader to provide an original file, license, written permission, brokerage authorization, photographer release, or other evidence showing the right to use the material.

If sufficient evidence is not provided within the period we specify, we may keep the material restricted or remove it.

Where practical, we may ask for an explanation or give an opportunity to correct a problem. We may take immediate action when delay could create legal, security, financial, reputational, or operational harm.

Removal or restriction of content does not constitute an admission that the content infringed another party’s rights or that CT Core Vision LLC is legally responsible for it.

We may preserve a private copy, file hash, metadata, matching result, complaint, license, communication, or enforcement record after content is restricted or removed when reasonably necessary to prevent repeated uploads, investigate disputes, comply with law, or establish or defend legal claims.

We may also act to protect users, the public, third parties, TotalCommercial, or the integrity and security of the Service.

To report unlawful content, fraud, impersonation, an unauthorized listing, suspected infringement, or another serious issue, contact [email protected] and provide enough information for us to identify and review the matter.

25. Service Changes and Availability

We may update TotalCommercial, add or remove features, change technical requirements, or discontinue a feature. We will not retroactively change the terms of a Paid Service period that has already been purchased.

If we permanently discontinue a material Paid Service before the end of a prepaid period and do not provide a substantially comparable replacement accepted by the customer, the remedy described in the Refund, Cancellation and Billing Policy will apply.

We work to keep TotalCommercial available, but we do not promise uninterrupted or error-free operation. Maintenance, software defects, internet failures, security events, third-party outages, natural disasters, government actions, and other circumstances may affect availability.

We may impose reasonable usage or technical limits to protect performance and security.

26. Suspension and Termination

You may stop using TotalCommercial at any time. You may close an account using any available account-closing feature or by contacting [email protected].

Closing an account and cancelling a Paid Service are separate actions unless the process expressly states otherwise.

We may suspend, limit, or terminate access if we reasonably determine that:

• You materially or repeatedly violated these Terms or another applicable agreement;
• An account, listing, payment, or activity appears fraudulent, unauthorized, unlawful, or harmful;
• Continued access creates a security, legal, financial, or operational risk;
• Payment is overdue;
• We are required to act by law, legal process, a payment provider, or a competent authority;
• The Service or applicable feature is discontinued.

When circumstances allow, we will provide notice and a reasonable opportunity to address a curable issue. We may act immediately when the issue is serious or urgent.

Termination ends the right to use the affected Service. It does not erase payment obligations or liabilities that arose earlier.

Sections that by their nature should continue will survive, including sections concerning ownership, User Content licenses needed for retained records, payment obligations, disclaimers, liability limits, indemnification, disputes, and general terms.

27. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTALCOMMERCIAL AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

CT CORE VISION LLC AND ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT TOTALCOMMERCIAL OR ANY LISTING, USER, LEAD, MESSAGE, DATA, SEARCH RESULT, INTEGRATION, OR THIRD-PARTY CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, AUTHENTIC, AVAILABLE, SECURE, OR FREE OF ERRORS OR HARMFUL CODE.

WE DO NOT WARRANT THAT A DEFECT WILL BE CORRECTED, THAT USER CONTENT WILL BE REVIEWED OR DETECTED, OR THAT USE OF TOTALCOMMERCIAL WILL PRODUCE A PARTICULAR BUSINESS OR TRANSACTION RESULT.

YOU ARE RESPONSIBLE FOR INDEPENDENTLY EVALUATING USERS, PROPERTIES, INFORMATION, COMMUNICATIONS, AND TRANSACTIONS. YOU ASSUME THE RISKS ASSOCIATED WITH CONTACTING OTHER USERS, VISITING PROPERTY, RELYING ON LISTING INFORMATION, AND ENTERING INTO A TRANSACTION.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

THIS SECTION DOES NOT REDUCE A REMEDY EXPRESSLY PROVIDED BY THE REFUND, CANCELLATION AND BILLING POLICY, AN ORGANIZATION AGREEMENT, OR APPLICABLE LAW.

28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CT CORE VISION LLC AND ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, EXPECTED SAVINGS, OR PROPERTY TRANSACTIONS, ARISING OUT OF OR RELATED TO TOTALCOMMERCIAL, THE SERVICE, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CT CORE VISION LLC AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO TOTALCOMMERCIAL, THE SERVICE, OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS OR THE AMOUNT YOU PAID FOR THE PAID SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT THAT FIRST GAVE RISE TO LIABILITY.

THE EXCLUSIONS AND LIMITS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY AND IN THE AGGREGATE, NOT TO EACH INCIDENT. THEY DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, OR TO LIABILITY CAUSED BY CT CORE VISION LLC’S FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE TO THE EXTENT THE LAW DOES NOT ALLOW A LIMITATION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN DAMAGES OR LIMITS ON LIABILITY. IN THOSE JURISDICTIONS, THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY LAW.

29. Indemnification

If you use TotalCommercial for business or professional purposes or on behalf of an organization, you will defend, indemnify, and hold harmless CT Core Vision LLC and its affiliates, officers, members, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, judgments, damages, penalties, costs, and reasonable legal fees arising from:

• Your User Content, listing, advertisement, communication, or transaction;
• Your submission or use of photographs, videos, documents, or other material without required rights or permissions;
• Your use or misuse of TotalCommercial;
• Your violation of these Terms, an Organization Agreement, or applicable law;
• Your infringement or violation of another person’s intellectual property, privacy, publicity, contractual, or other rights;
• A dispute between you and another user, organization, property owner, broker, agent, customer, photographer, content owner, or third party;
• An action taken through an account, seat, or delegated access that you authorized or were responsible for securing.

We will provide reasonable notice of a covered claim. We may control the defense and settlement, and you will reasonably cooperate.

You may not settle a claim in a way that admits fault by, imposes an obligation on, or fails to fully release an indemnified party without our written consent.

This section applies only to the extent permitted by law and does not require indemnification for a claim caused by CT Core Vision LLC’s own fraud, willful misconduct, or gross negligence.

30. Informal Dispute Resolution

Before filing a lawsuit arising from these Terms or TotalCommercial, the complaining party must send the other party a written notice describing the facts, legal basis of the claim, and relief requested.

A notice to CT Core Vision LLC concerning TotalCommercial must be sent to [email protected] and to the mailing address in Section 34. A notice to you may be sent to the email or mailing address associated with your account.

The parties will make a good-faith effort to resolve the dispute for thirty days after receipt of the notice.

This requirement does not prevent either party from seeking urgent injunctive relief, filing in small-claims court when eligible, reporting a matter to a government agency, or filing an action when necessary to preserve a claim before a limitations period expires.

31. Governing Law and Courts

Florida law governs these Terms and disputes arising from them or TotalCommercial, without regard to conflict-of-law rules, except to the extent federal law or another mandatory law applies.

Subject to Section 30, any lawsuit must be filed exclusively in a state court located in Seminole County, Florida, or a federal court with jurisdiction over Seminole County, Florida. You and CT Core Vision LLC consent to the personal jurisdiction of those courts.

If applicable law gives you a non-waivable right to bring a claim in another forum or under another jurisdiction’s law, that right is not waived. These Terms do not prevent a government agency from exercising authority granted by law.

32. Changes to These Terms

We may revise these Terms from time to time. The revised Terms will state the date of the latest update.

We will provide notice of a material change through TotalCommercial, by email, or through another reasonable method. A material change will apply prospectively from its stated effective date. We will request affirmative acceptance when required by law.

Continued use of TotalCommercial after revised Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree, you must stop using the Service and cancel any affected recurring Paid Service before its next renewal.

A revision does not, by itself, authorize a new charge, increase a price, change a billing interval, increase a seat quantity, or eliminate a right that already applied to a completed payment.

Changes to billing and refund terms are also governed by the Refund, Cancellation and Billing Policy.

33. General Terms

These Terms, the TotalCommercial Privacy Policy, the TotalCommercial Refund, Cancellation and Billing Policy, applicable product-specific terms, accepted order forms, and any Organization Agreement form the entire agreement concerning the Service. Section 2 explains which document controls if they conflict.

You may not assign or transfer these Terms or an account without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of TotalCommercial, provided that the assignee assumes the applicable obligations.

If a court finds part of these Terms unenforceable, that part will be enforced to the maximum extent permitted or removed, and the remaining terms will continue in effect.

A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except that this does not excuse payment obligations for services already provided.

These Terms do not create third-party-beneficiary rights. The headings are for convenience and do not limit the meaning of a provision. The word “including” means including without limiting the general statement that precedes it.

34. Contact Information

Questions, legal notices, and support requests concerning these Terms or TotalCommercial may be directed to: