TotalCommercial Copyright and DMCA Policy

Last Updated: October 7, 2026

This Copyright and DMCA Policy (the “Policy”) explains how CT Core Vision LLC, a Florida limited liability company that owns and operates TotalCommercial, responds to claims that material available through TotalCommercial infringes copyright. It applies to the TotalCommercial website, applications, accounts, property listings, search tools, organization features, subscriptions, and other products and services that link to this Policy (collectively, the “Service”).

For purposes of this Policy, “CT Core Vision LLC,” “we,” “us,” and “our” refer to CT Core Vision LLC. “TotalCommercial” refers to the Service and the TotalCommercial brand, not a separate legal entity.

This Policy should be read together with the TotalCommercial Terms of Service and Privacy Policy.

1. Purpose of This Policy

TotalCommercial allows users to submit property photographs, listing descriptions, brochures, floor plans, videos, virtual tours, logos, documents, and other material.

We respect copyright and expect every user to do the same. This Policy describes:

• A user’s responsibility for submitted material;
• How a copyright owner may submit a takedown notice;
• How a user may submit a counter-notification;
• How we may remove or restore material;
• Our policy concerning repeat infringers; and
• Other actions we may take to prevent or address copyright infringement.

This Policy is intended to implement the notice-and-takedown process established by Section 512 of the United States Copyright Act.

2. Relationship to the Terms of Service

The TotalCommercial Terms of Service require users to possess all rights, permissions, licenses, and authority necessary for material they upload, publish, display, or distribute through the Service.

This Policy provides additional procedures for copyright complaints. It does not limit our rights under the Terms of Service to reject, quarantine, remove, disable, preserve, investigate, or restrict material for another reason.

If an Organization Agreement applies, that agreement may govern the contractual relationship, account access, billing, and termination. An Organization Agreement does not require us to continue hosting material alleged or determined to be infringing or prevent us from taking action required by law.

3. User Responsibility for Submitted Material

Before submitting material through TotalCommercial, a user must confirm that the user:

• Owns the material;
• Has a valid license or written permission covering the intended use;
• Is authorized by the copyright owner to submit and distribute it; or
• Has another lawful basis for using it.

Owning a property, representing a property owner, or acting as the listing broker or agent does not automatically mean that a person owns the copyright in photographs, videos, floor plans, brochures, or other listing material.

Copyright may belong to a photographer, designer, architect, brokerage, marketing company, listing provider, previous broker, or another party.

Users must not:

• Copy material from another listing platform, brokerage website, database, search engine, social-media account, or third-party website without authorization;
• Upload material merely because it appears online or can be downloaded;
• Remove, crop, obscure, replace, or alter a watermark, logo, source identifier, copyright notice, metadata field, or ownership notice;
• Assume that removing a watermark creates permission to use the material;
• Submit material after permission or a license has expired or been revoked;
• Misrepresent the origin or ownership of material; or
• Continue uploading material after being informed that the user lacks permission.

Users should retain licenses, written permissions, photographer agreements, work-for-hire agreements, releases, source files, invoices, and other records demonstrating their right to use submitted material.

4. What This Policy Covers

This Policy applies to claims of copyright infringement.

It does not establish the procedure for disputes involving:

• Trademarks or trade names;
• False or misleading listing information;
• Ownership of a property;
• Brokerage authority;
• Privacy or publicity rights;
• Defamation;
• Confidential information;
• Contractual restrictions unrelated to copyright;
• Unauthorized property listings that do not involve copyrighted material; or
• Other legal rights.

Those matters may be reported to [email protected] with enough information for us to identify and evaluate the issue.

5. Before Submitting a DMCA Notice

Only a copyright owner or a person authorized to act on the copyright owner’s behalf should submit a DMCA notice.

Before submitting a notice, the complaining party should consider whether the disputed use is authorized by:

• The copyright owner;
• A license;
• An applicable agreement;
• Fair use;
• The public domain; or
• Another provision of law.

A person appearing in a photograph does not necessarily own its copyright. Similarly, a property owner, broker, or listing provider may not own photographs created by someone else.

6. Requirements for a DMCA Takedown Notice

A written notification of claimed copyright infringement must include substantially all of the following:

1. Signature. A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
2. Identification of the copyrighted work. Identification of the copyrighted work claimed to have been infringed. If a single notice covers multiple copyrighted works available through the Service, the notice may provide a representative list of those works.
3. Identification of the allegedly infringing material. Identification of the material claimed to be infringing or the subject of infringing activity and that the complaining party requests be removed or disabled.
4. Location of the material. Information reasonably sufficient to allow us to locate each item, preferably including the exact TotalCommercial URL, listing number, property address, image position, document name, or other specific identifier.
5. Contact information. Information reasonably sufficient for us to contact the complaining party, including the party’s name, mailing address, telephone number, and email address, if available.
6. Good-faith statement. A statement that the complaining party has a good-faith belief that the disputed use is not authorized by the copyright owner, the owner’s agent, or the law.
7. Accuracy and authority statement. A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is the copyright owner or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

A notice involving multiple items should identify each location where allegedly infringing material appears. Identifying only a company, account, website, property, or general category may not provide enough information for us to locate the material.

Helpful supporting information may include:

• A link to an authorized or original copy;
• Copyright-registration information;
• An unwatermarked original file;
• File metadata;
• A photographer or licensing agreement;
• The date the work was created or published; and
• An explanation of the complaining party’s ownership or authority.

Supporting documentation can help us evaluate and process a notice but does not replace the required statements.

7. Where to Send a DMCA Notice

Send DMCA notices to:

For an emailed notice, use the subject line:

DMCA Copyright Notice

A notice may be included in the email or attached in a commonly accessible format. Sending a copyright complaint to another employee, department, social-media account, or address may delay review.

8. Incomplete Notices

A notice that does not substantially satisfy the legal requirements may be ineffective under the DMCA.

When a notice identifies the copyrighted work, identifies the disputed material, and provides sufficient contact information, we may contact the sender or take other reasonable steps to help obtain missing information.

We may also remove or restrict material under the Terms of Service even when a complaint does not qualify as an effective DMCA notice.

9. Our Response to a Copyright Notice

After receiving a notice, we may:

• Confirm receipt;
• Review whether the notice contains the required information;
• Request clarification or supporting information;
• Preserve a private copy, hash, metadata, account record, or other evidence;
• Remove or disable access to the identified material;
• Quarantine the material while the claim is reviewed;
• Notify the user who submitted the material;
• Provide the user with a copy or description of the notice;
• Request evidence of the user’s ownership, license, or permission;
• Record the matter for repeat-infringer enforcement;
• Restrict uploading or other account functions; or
• Take other action permitted by the Terms of Service or applicable law.

When we receive a substantially compliant notice, we will act expeditiously to remove or disable access to the identified material.

Removing or disabling material in response to a notice is not a judicial determination that infringement occurred. We generally do not decide disputed questions of copyright ownership, licensing, fair use, or infringement.

10. Notice to the Submitting User

When material is removed or disabled in response to a DMCA notice, we will take reasonable steps to notify the person who submitted it.

The notification may include:

• Identification of the removed material;
• The basis for the removal;
• Information supplied by the complaining party;
• Instructions for submitting a counter-notification; and
• Information concerning the user’s account status.

The user may choose to leave the material offline or submit a valid counter-notification.

11. Requirements for a DMCA Counter-Notification

A user who believes material was removed or disabled because of mistake or misidentification may send a written counter-notification to our Designated DMCA Agent.

The counter-notification must include substantially all of the following:

1. Signature. The user’s physical or electronic signature.
2. Identification of the removed material. Identification of the material that was removed or disabled and the location where it appeared before removal or disabling.
3. Good-faith statement under penalty of perjury. A statement under penalty of perjury that the user has a good-faith belief that the material was removed or disabled because of mistake or misidentification.
4. Contact information. The user’s full legal name, mailing address, and telephone number.
5. Consent to federal jurisdiction. A statement that the user consents to the jurisdiction of the United States federal district court for the judicial district where the user’s address is located or, if the user’s address is outside the United States, to the jurisdiction of any United States federal district court where CT Core Vision LLC may be found.
6. Acceptance of service. A statement that the user will accept service of process from the person who submitted the original DMCA notice or that person’s agent.

The counter-notification should explain why the user believes the removal resulted from mistake or misidentification. Helpful supporting information may include a license, written permission, ownership documentation, source files, or other relevant evidence.

12. Where to Send a Counter-Notification

Send a counter-notification to:

For an emailed counter-notification, use the subject line:

DMCA Counter-Notification

13. What Happens After a Counter-Notification

After receiving a substantially compliant counter-notification, we will:

• Promptly provide a copy to the person who submitted the original notice;
• Inform that person that the removed material may be restored; and
• Follow the restoration procedure required by applicable law.

We may restore the material no fewer than ten and no more than fourteen business days after receiving the counter-notification unless our Designated DMCA Agent first receives notice that the complaining party has filed a court action seeking an order restraining the user from engaging in the allegedly infringing activity.

A counter-notification contains information that must be shared with the original complaining party. A user should not submit a counter-notification without understanding that the user’s name, address, telephone number, statements, and other included information may be disclosed.

14. Independent Reasons for Keeping Material Offline

A valid counter-notification does not require us to restore material when there is a separate lawful reason for keeping it offline.

For example, material may remain removed if it:

• Violates the Terms of Service;
• Was uploaded without required listing authority;
• Contains misleading or unlawful information;
• Violates privacy, publicity, trademark, or contractual rights;
• Creates a security or fraud risk;
• Has been ordered removed by a court;
• Is subject to another valid legal restriction; or
• Is no longer associated with an active or authorized listing.

When appropriate, we may distinguish a DMCA removal from a separate enforcement decision.

15. Withdrawal or Retraction of a Notice

A complaining party may ask to withdraw or retract a DMCA notice.

A retraction should:

• Identify the original notice;
• Identify the affected material;
• State clearly that the notice is being withdrawn;
• Be sent from the same person or authorized representative; and
• Include sufficient information to authenticate the request.

A retraction does not automatically require restoration if another complaint, court order, policy violation, or legal basis supports keeping the material offline.

16. Repeat-Infringer Policy

CT Core Vision LLC maintains a policy of restricting or terminating, in appropriate circumstances, users who repeatedly infringe copyright.

In determining whether action is appropriate, we may consider:

• The number and frequency of qualifying copyright complaints;
• Whether separate works or upload events are involved;
• Whether notices were complete, credible, withdrawn, or successfully disputed;
• Whether the user submitted a counter-notification;
• Evidence supplied by the parties;
• Court orders or legal determinations;
• Admissions by the user;
• Whether the conduct appears knowing, willful, systematic, or commercially motivated;
• Attempts to remove watermarks or conceal the source of material;
• Repeated uploads after warnings or removals;
• Attempts to evade restrictions through another account;
• The number of affected rights holders; and
• Any other relevant circumstances.

Depending on the circumstances, we may:

• Issue a warning;
• Require proof of ownership or permission;
• Remove individual files or listings;
• Restrict image, document, or listing uploads;
• Suspend an account or seat;
• Remove a user from an organization account;
• Prevent creation of replacement accounts; or
• Terminate access to the Service.

We are not required to wait for a fixed number of complaints before acting against deliberate, obvious, high-volume, or repeated infringement.

An individual user’s suspension or termination does not automatically cancel an Organization Agreement or reduce an organization’s payment obligations. Contractual cancellation, billing, and refunds remain governed by the Organization Agreement and the Refund, Cancellation and Billing Policy.

17. Standard Technical Measures

We accommodate and do not interfere with standard technical measures used by copyright owners to identify or protect copyrighted works when those measures satisfy the requirements of applicable law.

Users must not attempt to defeat, disable, evade, or interfere with a copyright-protection or content-identification measure used in connection with the Service.

18. Content Review and Detection Tools

We may use manual or automated tools to identify:

• Watermarks;
• Copyright notices;
• Source identifiers;
• Duplicate or substantially similar images;
• File hashes;
• Embedded metadata;
• Previously removed material;
• Unusual upload patterns; or
• Other indications of unauthorized use.

A flag generated by a tool is not necessarily a final determination of infringement. We may quarantine material, request documentation, conduct additional review, or take action under the Terms of Service.

These measures do not guarantee that unauthorized material will be detected before or after publication.

19. No General Duty to Monitor

We are not required to monitor every listing, image, document, account, or other item submitted through the Service.

The absence of prior review, a warning, or an automated flag does not mean that CT Core Vision LLC approves the material or confirms that the submitting user owns it.

We may act when we receive a valid notice, obtain actual knowledge, become aware of circumstances indicating apparent infringement, or identify another violation of the Terms of Service.

20. Misrepresentations and Abuse of the Process

Under 17 U.S.C. § 512(f), a person who knowingly makes a material misrepresentation that content is infringing or that content was removed by mistake or misidentification may be liable for damages, costs, and attorneys’ fees.

A person should not use the DMCA process:

• To remove content the person does not own;
• To resolve an ordinary business disagreement;
• To suppress criticism;
• To enforce a trademark or contract claim;
• To interfere with a competitor;
• To retaliate against another user; or
• To demand removal of lawful material.

We may reject, document, or take appropriate action concerning abusive, fraudulent, or materially false submissions.

21. Information Sharing and Privacy

DMCA notices and counter-notifications are legal communications and are not necessarily confidential.

We may disclose them and related information to:

• The user who submitted the material;
• The complaining party;
• Their authorized representatives;
• Our attorneys, insurers, contractors, and service providers;
• Courts, government agencies, and law enforcement;
• Parties responding to valid legal process; or
• Others when reasonably necessary to administer the process or protect legal rights.

A person submitting a notice or counter-notification should not include payment-card information, passwords, account-recovery codes, Social Security numbers, medical information, or unrelated sensitive information.

Our handling of personal information is further described in the TotalCommercial Privacy Policy.

22. Subpoenas and Legal Process

We may respond to a valid subpoena, court order, or other legal process seeking information about an alleged infringer.

Nothing in this Policy limits a party’s right to seek relief in federal court or through another legally available forum.

23. Claims Outside the United States

The DMCA is a United States law. A person asserting rights under another country’s laws may contact us using the information below and should clearly identify:

• The applicable right;
• The jurisdiction;
• The allegedly unlawful material;
• The exact location of the material; and
• The requested action.

We may respond under applicable law, the Terms of Service, or this Policy as appropriate.

24. Changes to This Policy

We may update this Policy to reflect changes in law, the Service, our procedures, or our Designated DMCA Agent.

The revised version will display an updated “Last Updated” date. Current agent information posted through TotalCommercial should be used when submitting a notice or counter-notification.

25. Designated DMCA Agent

Copyright notices, counter-notifications, and related correspondence should be directed to: