How to View Your Subscription and Billing Information

Where billing lives

Everything about your plan and payments is under Account at the top of your Dashboard. The View Subscription quick action goes straight to your subscriptions.

The Dashboard with the View Subscription quick action and the Account menu marked. — View Subscription (1) and the Account menu (2).

Open the Account menu

Select Account to reach Subscriptions, Orders, Payments, and Billing Information.

The Account menu open, with Subscriptions, Orders, Payments, and Billing Information marked. — Subscriptions, Orders, Payments, and Billing Information (1) in the Account menu.

Check your plan

Select Account, then Subscriptions.

Each plan you have is listed with a badge and a sentence saying what happens next: when it renews, or when it ends. Services you have not subscribed to appear under Available services.

The Subscriptions page showing one plan with its end date, the Details button, the Billing history link, and an available service. — Your plan and what happens next (1), Details (2), Billing history (3), and Available services (4).

Read the plan details

Select Details to see the plan, its price, the date it renews or ends, and its status.

In this example the plan ends on a set date and does not renew, so the date is labelled Access ends.

The Subscription Details page listing the plan, price, the date access ends, the status, and an explanation. — The date (1), and the status with a plain explanation under What this means (2).

Change or cancel a plan

For a subscription paid by card, the Details page also has a Manage Subscription button. Depending on the plan, it offers Change Plan, Update Payment Details, Add Discount, and Cancel Subscription.

If you do not see the button, that subscription cannot be changed from this page. Contact support and quote the plan name and status shown here.

See payments and orders

On the Subscriptions page, select Billing history, or select Account, then Payments.

One-time purchases are listed separately under Account, then Orders, where you can filter by Success, Pending, or Failed.

The Payments page with columns for amount, status, what was paid for, and date, and no payments yet. — Payments lists each amount, its status, what it paid for, and the date.

Set your billing address

Select Account, then Billing Information.
Under Billing Address, enter the street address, city, state or province, ZIP or postal code, and country.
Optional: add a Billing Phone and a Tax Number (VAT, EIN, or other tax ID).
Select Save.

The Billing Information section of Account Settings with the address fields filled in and the Save button marked. — Billing Information (1), the address fields (2), and Save (3).

Confirm the address was saved

The message “Billing information saved” appears. These details are printed on your invoices.

The Billing Information page showing the message Billing information saved. — The confirmation (1).

If something is not working

A plan you paid for shows as inactive. Open Subscriptions and check its badge. If it still looks wrong, contact support and quote the plan name and status.
An invoice shows the wrong address. Update Billing Information and select Save.